The failure that has affected the Puerto Rico Tolls recharge system since last Saturday is due to a cyber attack on Professional Account Management, the system of the private operator that manages the AutoExpreso Tolls, the Secretary of Transportation and Public Works, Eileen M. Vélez Vega, reported today, along with the executive director of the Highway Authority, Edwin González Montalvo.
In a press release, it was reported that González Montalvo, as well as the Acting Director of the Puerto Rico Office of Innovation and Technology Services (PRITS), Nannette Martínez Ortiz, will offer more details at a press conference starting at 10 :30 a.m., at the Miramar Convention Center.
Yesterday, González could not specify an estimate on when the service will be restored.
“Right now we can’t give a time goal of when it will be restored,” he said in a Monday radio interview.
He indicated that the grace period to recharge will be 10 days that will begin to count once the system is restored. Meanwhile, the booths to recharge the AutoExpreso, the website and the mobile application continue to be out of service.
“We are not satisfied with the system we have, it is a system that this administration inherited,” he stated, accepting that the toll collection system on the island is “fragile.”
Although drivers cannot recharge their accounts, the collection system for traveling through the electronic highway tolls continues to record vehicles going through tolls, so drivers will have to pay for these transactions once the system begins to operate again.
